Eyewitness News on Demand February 11, 2012
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Southwest Airlines Weight Controversy

Southwest Airlines says it just wants to provide a comfortable trip for all its passengers.

But some say they're discriminating against overweight people.

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The popular discount airliner is under fire today from advocates for the obese, because beginning next Wednesday it will enforce a policy that makes people buy two tickets if they're too big to fit in one seat on the plane.

A spokeswoman for the airline says it's in the business of selling seats -- and "if you consume more than one seat, you have to buy more than one seat."

But critics call the policy "discriminatory" and "mean-spirited."

Southwest says it doesn't weigh or measure passengers, but allows its ticket agents to "make a judgment call." The passenger can get a refund later if the flight isn't sold out.

Southwest says it's had such a policy since 1980, but its employees were reminded of it this week, as the airline switched to a different kind of boarding pass.

Several other airlines have similar rules, including United, Continental and Northwest.

June 19, 2002


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